Privacy Policy

1. Information we collect

We collect information that you choose to provide when requesting a quotation or contacting us, including your name, business email address, company, country or market, product of interest and message.

Our hosting and security systems may also process technical information such as your IP address, browser or device type, pages requested, referring page, and the date and time of access. We may receive information when you communicate with us through email, WhatsApp or social media.

2. How we use information

We use personal information to:

• respond to enquiries, prepare quotations and discuss samples, orders or custom development;
• manage prospective and existing business relationships;
• operate, secure, troubleshoot and improve the website;
• measure the effectiveness of our website and advertising where permitted; and
• comply with legal obligations and protect our rights, users and business.

Where applicable law requires a legal basis, we rely on steps taken at your request before entering a contract, our legitimate interests in operating a secure B2B website and responding to relevant enquiries, compliance with law, or your consent. You may withdraw consent at any time where consent is the basis used.

3. Cookies, analytics and advertising

Cookies and similar technologies can remember preferences, keep restricted areas secure, understand website performance and measure advertising. Essential technologies may operate where necessary for security or administration.

If we enable non-essential analytics, advertising cookies or pixels, we will provide any notice and consent choices required by applicable law. Advertising providers may use information about visits to this and other websites to measure campaigns or show more relevant ads, subject to their own privacy policies.

You can limit cookies in your browser and use the privacy or advertising controls offered by the relevant platform. Blocking essential cookies may affect restricted website functions. Where applicable, you may also contact us to opt out of the sale or sharing of personal information or its use for targeted advertising. We do not sell personal information for money.

4. How we share information

We may share information only as reasonably necessary with:

• hosting, database, storage, security and other technology providers, including Cloudflare;
• communications, analytics or advertising providers if those services are enabled;
• professional advisers and authorities where required by law or necessary to establish or protect legal rights; and
• a buyer, successor or adviser in connection with a proposed or completed business transaction.

Service providers are expected to process information for the services they provide and to protect it appropriately.

5. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including responding to enquiries, maintaining business records, resolving disputes and meeting legal obligations. The period depends on the nature of the information and our relationship with you.

We use reasonable administrative and technical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure.

6. Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information; restrict or object to processing; withdraw consent; receive a portable copy; or appeal a decision. You may also have the right to opt out of targeted advertising or certain sale or sharing of personal information.

To exercise a right, contact us using the details below and describe your request. We may need to verify your identity. We will not discriminate against you for exercising an applicable privacy right. You may also complain to the privacy or data protection regulator where you live.

7. International transfers

We serve international buyers and use service providers that may process information in countries other than your own. Privacy laws in those countries may differ. Where required, we use appropriate safeguards for international transfers.

8. Children's privacy

This is a business-to-business website and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can review and delete it where appropriate.

9. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The revised version will be posted here with a new “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice where required.